1. Introduction
3D Octopus ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our 3D printing services platform.
2. Information We Collect
Personal Information
- Name, email address, and phone number
- Company name and GST number (for business accounts)
- Billing and shipping addresses
- Payment information (processed securely through third-party providers)
Technical Information
- 3D model files you upload (STL, OBJ, 3MF formats)
- Device information and browser type
- IP address and usage analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
- To process and fulfill your 3D printing orders
- To generate quotes and communicate about your projects
- To send order updates, shipping notifications, and invoices
- To improve our services and user experience
- To comply with legal obligations and GST requirements
- To prevent fraud and ensure platform security
4. Data Security
We implement industry-standard security measures to protect your data, including:
- SSL/TLS encryption for all data transmission
- Secure cloud storage with access controls
- Regular security audits and updates
- Employee access restrictions on a need-to-know basis
5. 3D Model Files
Your 3D model files are treated as confidential. We:
- Only use your files for the purpose of fulfilling your order
- Do not share your designs with third parties
- Delete files from our production systems after order completion (retained for 30 days for quality assurance)
- Offer NDA agreements for enterprise customers upon request
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time.
7. Your Rights
You have the right to:
- Access and download your personal data
- Correct inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
- Lodge a complaint with relevant authorities
8. Contact Us
For privacy-related inquiries, please contact us at:
Email: privacy@3doctopus.in
Address: India